In response to customer complaints and a thorough review, NERC discovered that AEDC had improperly implemented the new tariff structure across all customer bands, contrary to the specified guidelines aimed at ensuring fair billing practices.

Consequently, AEDC has been penalized with a hefty fine of ₦200,000,000 (Two Hundred Million Naira) for its non-compliance. Additionally, NERC has directed AEDC to:

1. Reimburse all customers falling within Bands B, C, D, and E who were billed above the allowable tariff bands outlined in the Order.

2. Provide affected customers with the balance of customer tokens they are entitled to receive at the appropriate rates, with all reimbursements to be completed by 11 April 2024.

3. Pay the prescribed fine of ₦200,000,000.00 (Two Hundred Million Naira) for the blatant violation of the Commission's Order.

4. Submit evidence of compliance with the directives outlined in points (a) and (c) to the Commission by 12 April 2024.

This decisive action by NERC underscores its unwavering commitment to safeguarding consumer rights and promoting equitable practices within Nigeria's electricity sector. It serves as a reminder to all stakeholders of the importance of strict adherence to regulatory directives for the benefit of consumers and the overall integrity of the electricity market.