Connect with us

See What MTN is Compensating Her Customers With After Nationwide Service Disruption

Piroll

Published

on

Follow
NAIJA NEWS: See What MTN is Compensating Her Customers With After Nationwide Service Disruption [New Naija News] » Naijacrawl
Photo: Naijacrawl

Following the antionwide disroution of MTN service across the country last week Saturday, the company has now decided to reimbursed her customer yesterday.



This was made known through the CEo of MTN in a message being sent to subscribers and the company promised to compensate their customer for the loss,

Pathetically, many customers were anxious of the compensation until a message came around to notify them of 1MB free data, and this piss a lot of customers that how will the company compensate them with just 1MB and not 1 GB.

The first message from the company CEO reads:

On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” said Toriola.

On the cause of the outage, the CEO stated that it was due to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.

“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.

“Our engineers were able to resolve the problem. I know that recently other technology companies have suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotaged, it was a regrettable error.’’

Beyond extending time-bound subscriptions for its customers and as a way to further compensate its customers, the telecom giant said that customers on the MTN network have received a refund for the data and airtime that they used between 12noon and 7pm on Saturday, 16th October 2021.

“While we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 10 am and 3 pm yesterday. We hope it shows how much we value our customers.

“You truly are our most important focus. We all have challenges, each and every one of us – young or old, personally or professionally. What matters is how we respond. With you by our side, we will continue to improve and grow. Thank you for all your support. Thank you for walking with us over the last 20 years. We look forward to the next 20 and more with you,” Toriola stated.



Click Here To Comment




Piroll
 

Piroll is a creative writer, social-political commentator, socio-researcher, and sports analyst. He holds certificates in media management and data journalism from the Thomas Foundation Institute of Journalism. He works as a... Read More

Continue Reading
Click to comment

Be first to comment


Leave a Reply

Your email address will not be published. Required fields are marked *

Naija News

We're still collecting old notes - Bank tells customers

Piroll

Published

on

NAIJA NEWS: We're still collecting old notes - Bank tells customers [New Naija News] » Naijacrawl
Photo: Naijacrawl
Following the mixed reaction about the acceptability of the old naira notes, a popular commercial bank, Ecobank Nigeria has informed their numerous customers to visit any of their branched and deposit their old notes that they are still accepting them.The bank made this known through a mail update to their customers.The post reads:We are still receiving old Naira notes.Visit any of our branches to deposit your old N200, N500 and N1,000 notes".It will be recalled th...
Continue Reading

Naija News

Blackout: EKEDC, IKEDC Apologize to Customers

Piroll

Published

on

NAIJA NEWS: Blackout: EKEDC, IKEDC Apologize to Customers [New Naija News] » Naijacrawl
Photo: Naijacrawl
As many states across the country were plunged into total blackout due to the collapse of one of the national grid (Osogbo grid). The electricity distribution companies in Lagos State have apologized to their customers.Eko Electricity Distribution Company writes:Dear esteemed customer, we regret to inform you of a total system collapse on the national grid at 10:40 am today, leading to outages across our network. We are closely monitoring the situation with our TCN...
Continue Reading

Naija News

See What a Pregnant Woman Did to Her Husband For Cheating on Her

Piroll

Published

on

NAIJA NEWS: See What a Pregnant Woman Did to Her Husband For Cheating on Her [New Naija News] » Naijacrawl
Photo: Naijacrawl
Wonders; they say it can never end. The resident of Aguleri community in Anambra East Local Government Area, Anambra State was on Thursday thrown into a state of mourning and confusion after a pregnant woman crushed her husband’s testicles which led to the man's death.Pathetically, in the quest of saving the man, his friend who took him to the mortuary was killed in a fatal accident, a day after his friend’s death along Otuocha-Adani Road.Reports have it that troubl...
Continue Reading

Latest


Download Naijacrawl App today

Fastest way to read on the go

Download the Naijacrawl App.